Medical Collections

Compassionate and Compliant Medical Debt Recovery

Amptech Collections provides specialized Medical Collections services designed for healthcare providers across the United States. We understand that collecting medical debt requires a sensitive balance between recovering owed balances and maintaining the dignity of your patients. Our process is built on empathy, professionalism, and full compliance with healthcare laws such as HIPAA and the FDCPA.

Medical debts can quickly accumulate due to insurance disputes, high deductibles, or patient financial hardships. Whether you run a small private clinic or a large healthcare system, Amptech Collections helps you recover unpaid bills without straining the doctor-patient relationship.

Why Medical Collections Require a Unique Approach

Medical debt is not the same as other kinds of liabilities that are not paid. Patients often face financial stress or confusion around what insurance will or won’t cover. This requires a collection strategy that is not only firm but also compassionate and informative.

We tailor every communication and negotiation based on the nature of the medical service, the amount owed, and the patient’s financial circumstances. Our team is trained to handle sensitive patient communications with respect, empathy, and accuracy.

Key Features of Our Medical Collection Service

1. HIPAA-Compliant Processes – All our collection procedures are fully compliant with the Health Insurance Portability and Accountability Act (HIPAA), ensuring patient information is protected and confidentiality is maintained at every step.

2. Patient-Friendly Communication – We avoid aggressive tactics. Instead, we educate patients about what they owe, why they owe it, and what options are available to settle their balances. Our tone is calm, courteous, and constructive.

3. Flexible Payment Plans – If a patient is unable to pay in full, we work with them to set up affordable installment plans. Our goal is to secure payments while reducing the likelihood of disputes or complaints.

4. Integrated Billing Support – We work with your billing department or third-party billing software to ensure accurate balance data, service dates, CPT codes, and insurance denials are clearly presented and understood during collections.

5. Customized Medical Letters and Scripts – Our collection notices and phone scripts are tailored specifically for healthcare collections. They provide a clear summary of the charges while avoiding any language that may feel threatening or inappropriate.

6. Attorney Involvement for Complex Cases – In rare cases where legal action is needed (e.g., large unpaid surgeries or willful avoidance), we can connect you with healthcare-specific attorneys to proceed under your approval.

Our Medical Collection Workflow

Step 1: Patient Data Review

• We receive patient account data from your practice management system or billing software.
• Our team verifies balances, insurance denials, and any payment activity or disputes.

Step 2: First Contact and Notices

• The amount owed is explained in a patient-friendly demand letter.
• Phone and email contact begins within 48 hours in a HIPAA-compliant manner.
• We inform the patient of their rights and the available resolution options.

Step 3: Ongoing Contact and Resolution

• We record every encounter and use multi-channel communication for follow-up.
• Patients are offered settlements or payment plans when appropriate.
• All actions are recorded to ensure full transparency and reporting.

Step 4: Escalation (If Needed)

• For non-responsive or uncooperative accounts, we escalate based on your instructions.
• Legal action or credit reporting (where permitted) is discussed with you before proceeding.

Compliance is Our Top Priority

Amptech Collections complies with all federal and state laws that apply to medical debt collections, including:

• HIPAA (Health Insurance Portability and Accountability Act)
• FDCPA (Fair Debt Collection Practices Act)
• FCRA (Fair Credit Reporting Act)

State-specific healthcare billing and collections laws

We also ensure that all patient data is encrypted and stored securely, with access limited only to authorized personnel.

How to Get Started

Getting started with Amptech Collections is simple:

• Submit a few test accounts to see how our process works.
• Choose which types of patient accounts to send to us (based on balance age or amount).
• Within days after placement, start getting updates and the money that was recovered.
• We offer flexible account handling, whether you’re sending us hundreds of delinquent accounts per month or just a few overdue balances.

At Amptech Collections, we are more than a debt collection agency — we’re a partner to your healthcare organization. We help restore lost revenue while preserving the compassion and care that define your practice.

Contact us today for a free consultation and discover how our Medical Collections service can improve your cash flow while upholding your standards of care.